30 days Returns
If the item you have received is defective, not fit for purpose or not as described on the website, you may return it within 30 days from receiving it and will receive a full refund.
If your purchase is found to be counterfeit, you will receive a full refund
- If received wrong items
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns or send back the right product you need if available.
4. When you can't return items back
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 14 days from delivery, or 30 days for defective items.
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks, cosmetics and clothing freebies etc.
- Defective products which are covered under the manufacturer's warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
- Fragile items, hygiene related items.
5. You can return Clothing & Fashion accessories according to the below circumstances?
You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
- Not listed in the Non-Returnable List.
- Not Clearance Items clearly marked as such and displaying a No-Return Policy
- in the same condition as received and with the original packaging box and tags attached
6. What are the items that cannot be returned?
The items that cannot be returned are:
- Clearance items clearly marked as such and displaying a No-Return Policy
- When the offer notes states so specifically are items that cannot be returned.
- Items that fall into the below product types-
Beauty & Fragrances
Also, any consumable items that are used or installed cannot be returned. As outlined in Consumer Protection Law and Its Executive Regulations and concerning section on non-returnable items.
7. How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.